The shipping/handling cost and delivery time of your order depend on your address and the shipping method you choose. To find out this information now, add a product to your Shopping Basket, click Checkout which appears at the top of every page, then enter your address. Several shipping methods will be listed on page 2 of Checkout. You can choose the one you want or you can click the 'Back' button on your browser so no order will be created. You can also delete any product from your Shopping Basket and go back to checkout later.
If our server can not automatically determine the available shipping methods to your address, only one shipping method will be displayed. It will be 'Other (Please contact us to give instructions)'. You can select that method at Checkout then later contact us by email for available shipping methods.
During Checkout, please read the listed shipping methods carefully. Each method shows an estimated delivery time for your order to arrive. Each estimate is specified in business days. Business days are Monday through Friday only, no holidays. Each estimate includes the actual transit time plus the order processing time in our warehouse. Do not assume that your order will arrive sooner than the estimated delivery time! If you need faster delivery, please select a faster shipping method. (See Expedited Shipping Options below for our fastest shipping methods.)
We make every effort to ship your order quickly without errors. Expedited orders ship within 24 hours after being placed. Orders having slower shipping methods may take longer to ship, and they might be sent to our sorting center first before being shipped directly to you. Most international orders will be sent to our sorting center before being shipped directly to you. In any case, more than 98% of all orders shipped arrive within their estimated delivery time.
Orders placed after 5:00 PM CST will be processed as having arrived at 9am the next business day. Example: If you place an order on a Monday evening and choose 'UPS Ground (4 to 10 Work Days)', it will enter the system on Tuesday morning and the clock will begin to run from that time. It will then arrive on the next Monday at the earliest (4 business days) and as late as the Tuesday of the week following (10 business days). If there were an intervening holiday, it could arrive as late as Wednesday of that week.
Our fastest shipping methods are UPS Next Day Air, UPS 2nd Day Air, and UPS 3 Day Select. These methods receive higher priority and usually ship to you within 24 hours, or the next business day. In most cases your expedited order will be shipped the same day if you enter it before noon Central Standard Time, however, we do not guarantee same day shipping. If you enter an expedited order after 12:00 noon Central Standard time, it will be shipped the following business day.
Please note that our system processes expedited orders immediately. In most cases, expedited orders cannot be changed or cancelled once they are submitted.
Estimated delivery times for International shipping options are somewhat less precise and span a wider time period to accommodate the varying delivery times to different countries. Generally speaking, Mexico, Canada, Western Europe and Japan will, for example, be likely to be closer to the lower end of the estimate than South America, Eastern Europe, Africa, Asia, Australia, etc. International shipments may be subject to additional customs fees by the country of destination. The shipping paid here does NOT include customs fees, duties, or taxes levied by the country of shipping destination. You may have to pay these fees to a post office or government agency when your order arrives. Also, customs in some countries may impose extra delays as well.
Most of our products are shipped directly from available stock. We have relatively very few backordered items. But if any product you order is backordered, we will send the estimated ship date to you by email. If you do nothing, the rest of your order will ship normally without the backordered product. When the backordered product becomes available, we will ship it to you separately, without any additional shipping cost to you. If you request that we cancel your backordered product, you will receive a full refund for that product. If you are located outside the United States, we will send all available order items to you, cancel all back order items, and give you a full refund for the cancelled items.
Our main warehouse is in Chicago, IL U.S.A. Shipments originate from there.