Contact Us

Please be advised that it may take up to 1 business day for all customer service responses. When filling out the Customer Support form, please include your order number, if applicable, so that we may serve you faster.


NOTE: If you do not receive a response, please check your "Junk" or "Spam" folders as some email providers may reject responses from Fret Twelve Support. 


You may also reach us via email at or write directly to the address below.


Fret 12
600 W Van Buren St
Suite 1010 Chicago, IL 60607