Privacy policy

 

Fret 12 takes your privacy very seriously and treats all your personal information as confidential. This privacy policy sets out how we treat you personal information and what we use it for. This policy applies whether you contact us through our website or through a social platform, promotion or any other channel.

 

SECTION 1 – INFORMATION COLLECTION AND USE

When you place an order or set-up an account through our Fret 12 website, Fret will collect your name, billing address, delivery address, contact details (including email and telephone numbers) and password.  We will also keep details of all your orders.  We will collect information about your use of our website.  We do not hold your payment details.  Financial transactions take place directly and securely with our payment providers.

 

Competitions, promotions: If you enter a competition or promotion we are running, Fret 12 may ask you to provide your name, email address, and home address.

 

What we use your information for:

When you place an order or set up an account through our website, we will use your personal data to:

  • process your orders, communicate with you about your orders, and deliver your products;
  • update our records and maintain your account with us;
  • prevent or detect fraud;
  • ask for feedback on our products, website and services;
  • monitor your browsing history within our website so that we can (i) provide you with information and suggestions to help you to improve your browsing experience; and (ii) improve our website and any services we offer to you or the public.


Competitions, promotions: If you enter a competition or promotion, we will use your personal data to administer the competition or promotion.

 

Customer service services: If you contact our customer services representatives, we will use your personal data to investigate and resolve your query.


Direct marketing: If you have opted in to receive marketing communications form us, we will use your personal data to notify you of Fret 12 products, services, promotions, competitions and special offers that may be of interest to you.  These notifications will be sent to you online (either by email or social media or search engine as banners or adverts.)

 

HOW LONG WE KEEP YOUR INFORMATION FOR

We will keep your information for the following periods of time:

 

If you set up an account through our Fret 12 website, we will retain your personal data within the website for four years after your last order. If you use a guest check out without setting up an account, we will retain your personal data within the website database for 90 days. Data relating to each of your orders will be kept for seven years.

 

Competitions, promotions: If you enter a competition or promotion, we will delete your personal data as soon as we have completed the competition or promotion.

 

Customer services: If you contact our customer services representatives, we retain your personal data for seven years.

 

SECTION 2 – LOG DATA

When you browse Fret 12 store, we automatically collect your computer’s internet protocol (IP) address, browser type, browser version, the pages of our site you visit, the time and date of your visit, the time spent on those pages and other statistics. We use third party services in order to provide us with information that helps us learn about your browser and operating system to increase your functionality. 

 

SECTION 3 – DISCLOSURE OF YOUR INFORMATION 

We will not disclose your personal information to any third party except as follows:

  • If you have opted in to receiving marketing communications, we may share your information to our third party service providers wo provide email distribution services or with social media companies providing digital marketing services.
  • We may use aggregated information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services.  We may provide such aggregated information to third parties, but these statistics will not include information that can be used to identify any individual.
  • We may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

 

SECTION 4 - YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

 

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the website), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

 

SECTION 5 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.  Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

 

Payment: If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. 

 

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

 

SECTION 6 – PROTECTING YOUR INFORMATION

Our website uses up-to-date industry procedures to protect your personal information. We also protect the security of your data during transmission using Secure Sockets Layer (SSL) encryption software.

 

SECTION 7 – COOKIES

A cookie is a small piece of information sent to your computer, mobile or other device when you visit a website. Cookies are sent by a web server to a web browser, to enable the server to collect information from the browser and recognize your device on future visits.

 

When you first visit our website you will be asked if you accept our cookies. We use cookies to keep track of your current shopping session, to personalize your experience, to store items in your shopping bag, and trying to ensure that the adverts or offers you see online are more relevant to you.

 

  • If you click to accept cookies, you are opting-in to Fret 12 using your personal information for these purposes.
  • If you do not accept our cookies, the functionality of our website will be severely limited.


Most browsers allow you to turn off cookies. If you want to know how to do this, look at the help menu on your browser. However, if you do not accept cookies your user experience on our website may be affected and you will be unable to purchase products from our website.

 

Cookies can be divided into four types:

 

Category 1: Strictly Necessary Cookies

These cookies are essential for the website to provide services you have asked for such as remembering your shopping bag items.

 

Category 2: Performance Cookies

This type collect anonymous information on how people use our website and the data is merged with other users to enable us to improve how the website operates. For example, we utilize Google Analytics cookies to help us understand how customers arrive at our website, browse or use our website and highlight areas where we can improve areas such as navigation, shopping experience and marketing campaigns.

 

The data stored by these cookies never shows personal details from which your individual identity can be established, but our third party providers (such as Google) may associate this data with personal data they already hold about you.

 

Category 3: Functionality Cookies

These remember choices you make such as language, search parameters such as size, color or product line. These can then be used to provide you with an experience more appropriate with your selections and make the visits more tailored and pleasant.

The information is also merged with other users on an anonymous basis to enable us to improve how the website operates. For example our Saved Items feature utilizes a cookie to remember the products which you have expressed a wish to save whilst browsing our website.

 

Category 4: Targeting Cookies or Advertising Cookies

These cookies collect information about your browsing habits in order to make advertising relevant to you and your interests. They remember the websites you have visited and that information is shared with other parties such as advertisers. For example we use third party companies such as Criteo to provide you with more personalized adverts when visiting other websites.

 

SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

 

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

 

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our privacy practices at help@fret12.com or by mail at Fret12 Productions, 600 W Van Buren St., Chicago, IL 60607 US.